Continual improvement is the key to survival for networks
TPN has continued investing in depot training sessions around the country and remains committed to the policies of continual improvement and zero tolerance for poor customer service on which the network was founded, despite the harsh economic climate.
The double-dip recession has had a
very negative impact on the road transport
sector and pallet networks in general,
says Adam Leonard MD. The sector has
suffered more than its share of failures â€“ but
the most worrying aspect is the erosion of
quality and customer service. TPN is determined that we will not allow this to happen in our network.
The transport sector is rife with price cutting at the moment, often to unsustainable levels â€“ a policy TPN refuses to embrace. We do not only pursue our own business, but with each product we deliver, we are carrying our customersâ€™ businesses as well, says Leonard.
TPN invests in on-going Member training
TPN is underlining its commitment to excellent customer service by running two sets of operational workshops for all Member companies in autumn 2012 and January 2013, despite having driven damages down to 0.02%, says director of operations Mark Kendall.
He says that on-going Member training has always been an important part of the TPN quality assurance process. You have to remember that our 100 Members are all high-quality transport companies in their own right, with their own investment in staff training, says Kendall. However we go beyond that each year by offering all-day workshops to key staff members from all those companies so that we are all operating in the same way, to the same high standards. It is something every Member commits to when they join, and our on-going training programme reinforces and supports that commitment.