Continual improvement is the key to survival for networks
TPN has continued investing in depot training sessions around the country and remains committed to the policies of continual improvement and zero tolerance for poor customer service on which the network was founded, despite the harsh economic climate.
The double-dip recession has had a
very negative impact on the road transport
sector and pallet networks in general,
says Adam Leonard MD. The sector has
suffered more than its share of failures â€“ but
the most worrying aspect is the erosion of
quality and customer service. TPN is determined that we will not allow this to happen in our network.
The transport sector is rife with price cutting at the moment, often to unsustainable levels â€“ a policy TPN refuses to embrace. We do not only pursue our own business, but with each product we deliver, we are carrying our customersâ€™ businesses as well, says Leonard.
Service is paramount for TPN customers says network boss
TPN is continuing to build on its excellent reputation for service despite the intense price pressure in the transport sector, says TPN MD Adam Leonard, as ultimately it is reliability and quality which top freight customersâ€™ demands when choosing providers.
There is a lot of emphasis on volume in
the pallet network sector, says Leonard. However, anyone can take on volume
and handle the freight badly. Customers
often think that price is their most important criteria â€“ until they choose a network which doesnâ€™t perform. Any TPN customer will tell you that reliability and quality of customer care are the essential ingredients to long-term success.
It is this ethos which encouraged TPNâ€™s board
to differentiate the network in key ways right from the start. We have a zero tolerance policy towards lost or damaged freight, says Leonard.