Continual improvement is the key to survival for networks
TPN has continued investing in depot training sessions around the country and remains committed to the policies of continual improvement and zero tolerance for poor customer service on which the network was founded, despite the harsh economic climate.
The double-dip recession has had a
very negative impact on the road transport
sector and pallet networks in general,
says Adam Leonard MD. The sector has
suffered more than its share of failures â€“ but
the most worrying aspect is the erosion of
quality and customer service. TPN is determined that we will not allow this to happen in our network.
The transport sector is rife with price cutting at the moment, often to unsustainable levels â€“ a policy TPN refuses to embrace. We do not only pursue our own business, but with each product we deliver, we are carrying our customersâ€™ businesses as well, says Leonard.
New TPN Hub planned for 2014 driving efficiency and standards
TPN is investing in a new specially designed Hub which will be operational in early 2014. Adam Leonard, TPN MD, says the site will allow the network to improve the flow-through of pallets, speeding up operations for both Members and customers.
The new site is adjacent to TPNs
current position at Minworth, to which
the network relocated in January 2010.
We have continued to expand, thanks
to TPNs growing reputation for a network
which genuinely combines reliability and
quality with cost-effective pricing, says Leonard. However, the new Hub will not just give us more space but an opportunity to keep improving. Continual improvement is part of our ethos.