Continual improvement is the key to survival for networks
TPN has continued investing in depot training sessions around the country and remains committed to the policies of continual improvement and zero tolerance for poor customer service on which the network was founded, despite the harsh economic climate.
The double-dip recession has had a
very negative impact on the road transport
sector and pallet networks in general,
says Adam Leonard MD. The sector has
suffered more than its share of failures â€“ but
the most worrying aspect is the erosion of
quality and customer service. TPN is determined that we will not allow this to happen in our network.
The transport sector is rife with price cutting at the moment, often to unsustainable levels â€“ a policy TPN refuses to embrace. We do not only pursue our own business, but with each product we deliver, we are carrying our customersâ€™ businesses as well, says Leonard.
Network eases tension of a volatile marketplace
TPN is helping UK companies deal with the peaks and troughs in
demand which is characterising the current economy, says TPN boss Adam Leonard. Â“When volumes expand our Members dedicate more of their fleet to TPN and when numbers contract, they can
use that capacity for other work,Â” says Leonard.
Â“Our customers need that flexibility at the moment when the market
is volatile and their orders can be strong one week and minimal the next. And we can do it without cost penalties or compromising their service levels, whether they ship one pallet